FAQs

Who? What? Huh? Hmmm.. Life can be confusing at times, but we’re here to help with any NA-KD related questions!


Do you have a store I can visit?
NA-KD.com is an online store and has no physical store available for customers to visit.

What brands do you stock?
We stock over 50 international brands, including our own NA-KD brand. The list of brands is available on the brands page.

Do you have a size guide?
Our size guide is available here

I need help with ordering. Is there someone I can contact?
One of our friendly NA-KD will gladly help you out with your order! Check out the contact us section for more information.

Do you give discounts on clothing?
Occasionally, we provide special offers and discounts. When we do, it will be advertised on the website and our instagram @nakdfashion.

How do I know if the purchase I made was successful?
When you make a purchase with NA-KD.com, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, please contact us.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?
We have options available for customers that are not satisfied with their NA-KD purchase. For more information, read our return policy.

How do I make a complaint?
We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged to contact us as soon as possible.

Still have a question we haven't answered? Get in touch with us here.

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