Who? What? Huh? Hmmm.. Life can be confusing at times, but we’re here to help with any NA-KD related questions!

Do you have a store I can visit?
NA-KD.com is an online store and has no physical store available for customers to visit.

What brands do you stock?
We stock over 50 international brands, including our own NA-KD brand. The list of brands is available on the brands page.

Do you have a size guide?
Our size guide is available here

I need help with ordering. Is there someone I can contact?
One of our friendly NA-KD will gladly help you out with your order! Check out the contact us section for more information.

What payments do you accept?
We accept the following forms of payment: Credit cards and debit cards (Visa, Mastercard, American Express), Paypal and NA-KD gift vouchers.

Do you give discounts on clothing?
Occasionally, we provide special offers and discounts. When we do, it will be advertised on the website and our instagram @nakdfashion.

How do I know if the purchase I made was successful?
When you make a purchase with NA-KD.com, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, please contact us.

How do I cancel my order?
We are fairly quick with processing orders and ship as fast as possible so if you want to cancel your order, contact us as soon as possible! Your order can be cancelled as long as it hasn’t already been shipped.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?
We have options available for customers that are not satisfied with their NA-KD purchase. For more information, read our return policy.

I have a NA-KD voucher. How long is it valid for?
NA-KD vouchers are valid for 12 months from the date they are issued.

Do I have to use my voucher in one transaction?
No, vouchers can be redeemed on NA-KD.com as full or part payment. If you use part of your voucher, the balance will update and you can use the remainder of your voucher on another purchase in the near future.

How do I make a complaint?
We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged to contact us as soon as possible.

Still have a question we haven't answered? Get in touch with us here.

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