Once your order has been dispatched from our warehouse you will receive a shipping confirmation with all shipping information.

* Delivery times might be slightly longer during peak season due to more orders being placed, carriers having more parcels to deliver, and other logistic factors such as bad weather. We will of course send you an update about your order should anything be out of the ordinary. You can find the most up-to-date delivery times at the checkout.

If you have already received the shipping confirmation and the package is blocked in transit, do not hesitate to contact us.

Sadly, it is not possible for us to cancel your order or modify sizes or items once it has started being processed.

If you wish to cancel it due to an incorrect address, please do not hesitate to contact us if your order still has not been shipped.

Please note, you will not be sent a return label through the return portal. 

We accept returns within 15 days of receiving the package. Please register your return under 'My Orders' or in the Return portal.

You are welcome to follow your return parcel by using your return tracking number in our Tracking Portal.

If you are experiencing technical issues, you can try the following: 

• Make sure you have chosen the correct country on the start page. On your mobile device, you’ll find the flag at the very bottom of the page. 
• Clear your cache, close all open tabs and remove all items from your shopping bag and put them back in.
• Use Google Chrome as your browser.
• Make sure to enter all the details in your address fully and correctly.
• Try using a different payment method.

Only items from the same order can be sent back in the same parcel.

Should you return two different orders in one package, we cannot ensure a correct refund on your return since we might encounter items that do not match your order.