You are welcome to return products that are in original condition within 15 days of receiving the order. We will charge a return fee of 59 NOK. If you return 4 or more items from your order, you will be charged 10 NOK per extra item. Read more HERE.
To return your order, register your return through our Return Portal and follow the steps below:
Only items from the same order can be sent back in the same parcel. Always save the return receipt until your refund has been confirmed.
Please note, you will not be sent a return label through the return portal. If you need a new return label, please contact us HERE
Helthjem
Depending on which return label you have received you can either: drop it off at a Helthjem service point or schedule a pick up from your own letterbox.
Please note that option B is not possible without a QR code.
- You can find your closest Helthjem service point at their website HERE.
- If you choose to schedule a pickup, scan the QR code on the return label to book a pick up. Write the 5-digit code you will receive from the booking so it’s visible on your parcel and put the parcel on your doormat before 23:00 on the chosen pick up date.
Instabox
Click on the link in the text message you received from Instabox - Can't find the link? Go to instabox.no/return and enter your phone number or parcel ID. Follow the instructions from Instabox and then leave the package in your chosen Instabox.
We do not offer exchanges as we cannot guarantee the availability of item(s). However, you can always return the item for a refund and place a new order for the item you wish for instead.
If you bought an item with a discount code and wish to re-order it in a different size, we can re-apply the discount code for you. Just get in touch and provide us with the order number of the original item as well as the new one.