You are welcome to return products that are in original condition within 15 days of receiving the order. We will charge a return fee of 49 NOK. If you return 4 or more items from your order, you will be charged 10 NOK per extra item. Read more HERE.

To return your order, register your return through our Return Portal at na-kd.com/returns and follow the steps below:

1. Repack your items in the delivery bag
2. Stick the return label you have received with your order, onto your return parcel
3. Follow the instructions provided below or in the Return Portal to send it back to us

Note that you cannot return your order using a regular mailbox. Only items from the same order can be sent back in the same parcel. Always save the return receipt until your refund has been confirmed.

Please note, you will not be sent a return label through the return portal. If you need a new return label, please contact us HERE

Helthjem

Depending on which return label you have received you can either a) drop it off at a Helthjem service point or b) schedule a pick up from your own letterbox.

Please note that option B is not possible without a QR code.

a) You can find your closest Helthjem service point at their website HERE.

b) If you choose to schedule a pickup, scan the QR code on the return label to book a pick up. Write the 5-digit code you will receive from the booking so it’s visible on your parcel and put the parcel on your doormat before 23:00 on the chosen pick up date.