Returns & Refunds

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Returns & Refunds

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Returns & Refunds

To return your order, register your return through our Return Portal at na-kd.com/returns and follow the steps below:

Repack your items in the delivery bag
Stick the return label you have received with your order, onto your return parcel
Follow the instructions provided in the Return Portal to send it back to us

Note that you cannot return your order using a regular mailbox. Only items from the same order can be sent back in the same parcel. Always save the return receipt until your refund has been confirmed.

Please note, you will not be sent a return label through the return portal. If you need a new return label, please contact us HERE.

We do not offer exchanges as we cannot guarantee the availability of item(s). However, you can always return the item for a refund and place a new order for the item you wish for instead.

If you bought an item with a discount code and wish to re-order it in a different size, we can re-apply the discount code for you. Just get in touch and provide us with the order number of the original item as well as the new one.

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