Packing & Shipping

All the way to you

Having over a million customers all over the world, we send a lot of orders every day. At NA‑KD we're not happy until we've done all we can to minimise greenhouse gas emissions. That’s why we climate compensate all our transports. Read more here.

To take full responsibility, we're considering every step. From our inbound shipments, to warehouse, last mile and returns. From the factories, to our warehouse, to you.

Industry challenges

According to the European Environmental Agency, the transport sector stands for a large share of total EU greenhouse gas emissions. The transport industry is moving towards more sustainable transports with electrification and other renewable fuels such as biodiesel, gas and hydrogen fuel cells. But these solutions are not widely implemented yet. Being an e-commerce brand, NA‑KD supports all changes towards a more sustainable transport industry, in alignment with our target of reducing our climate emissions by 50% by 2030. We believe in collective and collaborative efforts, and are in close dialogue with our logistics providers and other industry partners, pushing for a faster transition.

Let's pack

Saving space, packing light, packing safe. Making sure that nothing gets damaged or soiled during transport. Making sure all materials have as little impact on the planet as possible.

There are a lot of sustainability issues to take into consideration when wrapping and packing. Different materials have different pros and cons, and a number of aspects need to be considered:

how the material is grown or developed
energy, resources and pollution from manufacturing
ability to use recycled content
end-of-life; ability and likelihood of being reused, recycled or disposed of properly
impact on transport emissions

We constantly consider these factors to evaluate the different sources of packaging in our business, always aiming to make as little impact on the environment as possible.

Again and again

All our shipping bags are made of 100 % recycled plastic.

Grass for the planet

We wrap earrings, sunglasses and all other tender items in sustainable paper, partly made from fast growing grass.

Break it down!

Plastic usually breaks down slowly, but we speed up nature's own composting process by hundreds of years by adding Biodegradable Organic Polymer (BDPtm) to the plastic bags protecting each garment. BDP ensures that the plastic doesn't cause microplastics. If thrown in landfill the leftovers will eventually become the same as for organic waste – compost waste, water and biogas.

Cardboard

At NA‑KD our cardboard boxes are made out of FSC certified paper – which assures responsible paper sourcing.

On the road

On the road, on the sea, in the air. All shipment has a carbon footprint. And as a retailer with millions of customers, we of course ship a lot. That's why it's paramount for us to find the best possible routes and modes of transportation – with as low emissions as possible. NA-KD is continuously increasing our fossil-free delivery option coverage in different countries together with our carrier partners such as Instabee, Helthjem, and Cycloon, just to mention a few.

CO₂ compensated

Until we have found a way of zero-emission together with our transport providers, we climate compensate for all shipping. Yep, that means ALL NA‑KD shipping. From the factory, to the warehouse, to the pick up point, and last mile home to You. Even returns! Read more here.

Staying on the ground

We admit, we're scared of flying. We are working hard to reduce air freight to a minimum, since it's not a sustainable mode of transportation. Air freight is not a sustainable way of transportation, and until we see a transition to fossil free fuels at scale, we need to reduce air freight to a minimum and use lower carbon emission alternatives by sea and land. Learn more about our progress in our latest Sustainability Report.

Shelves buzzing with energy

Our new warehouse in Landskrona almost runs itself. Hundreds of robots take care of logistics, and the roof is covered with solar panels for generating its own electricity.

Self Powered

with solar panel roof that
generates over 30 % of all
electricity needed at site

Smart electricity use

with automatic lights, only lit when
someone is around

Smart climate control

by recirculating heat from the
exhaust air

RETURNS

100% of goods returned to NA-KD are quality checked and around 97% are put back in our warehouses, ready to be bought by another customer. The remaining few percentages are unfit for resale to our customers. We sell these products on the second-hand market, mainly in Eastern Europe. We’re committed to doing everything we can to keep our products in circulation, avoiding landfill or incineration.

THE JOURNEY OF RETURNS

A product returned by a customer reaches our warehouse, the team makes a quality inspection
If the product is in good condition, it's re-packed and put back in the shelf, ready to be bought by another customer
Sometimes the products might need some love (e.g. be dusted and refolded) before being fit for purchase by another customer
In very few instances, goods are damaged or unfit for resale as new on our website, are instead sold through our collaboration with Sellpy and other marketplaces